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Frequently Asked Questions 

 

 

Your advantages when renting your own vacation villa in Phuket:

Share the villa facilities with only your family members or fiends. No reception to bother you, no formal dresses needed, total privacy, your own private pool, your own personal staff and you pay local prices for food, drinks and other services like massages, tours, wines, car hires etc. Your personal private villa is most likely a second home to the owner and your staff are the owners personal private staff, who live locally close by and are always there to make your stay so much more enjoyable!!!

 

Privacy:

We take your privacy very seriously.
Any information supplied to us in your enquiries or bookings will only be kept by us and forwarded, if required to the owners or managers of the villas. In the case of any illegal activities we will co-operate fully with all and any legally recognized official bodies such as Police, Immigration and Banking institutions (in the case of fraud).

Your address data will not be added to any mailing lists, nor will your contact information be used for any other purposes than to secure your bookings and payments. Your booking enquiry and/or payments is deemed as acceptance of this policy and of our terms and conditions.

 

Exchange rates:
General rates used on this web site where a property charges and requests payment in Thai Baht are THB32 to US$1 to convert THB to US$. For payment in Thai Baht we use the Average Selling Rates for the date of payment as shown on the Bank Of Thailand web site. Payment on any other date other than the requested date maybe subject to an exchange rate difference on your balance payment.

 


FAQs below

 

  1. How much do I have to pay to rent a villa ?
  2. How do I know my payment is safe ?
  3. Who is Phuket-Beachvillas.Com ?
  4. Do your prices include taxes ?
  5. Are your villas safe for kids ?
  6. Do your villas include food ?
  7. Can you arrange cars and tours for me ?
  8. Do your villas have live in staff ?
  9. What facilities come with the villa ?
10. Can I smoke in your villas ?
11. Can I get a lower rate if I do not use all of the bedrooms ?
12. How do I get to the villa on arrival ?
13. What is the weather like ?
14. What are Thai people like ?
15. Any late minute deals ?
16. How do I know your deals are the best ?
17. Do some villas charge in Thai Baht and what about taxes ?
18. How do I know which villa is best for me ?
19. I want to stay in Phuket For Xmas/New Year and /or Chinese New Year
20. Who are we booking with ?
21. What about refunds of payments ?
22. Is there anything else I can ask about ?
23. Minimum stay periods

24. Last minute
25. Rates and Conditions

 

 


 

1. How much do I have to pay to rent a villa?
Prices vary greatly. You'll find the price range listed at our selection pages (e.g. http://www.phuket-beachvillas.com/villa_rentals_page01.htm). All villas rates offered include taxes etc unless shown otherwise on individual conditions. Some villas charge electricity consumption separately, according to meters. The price per unit (KW) will not exceed 7 Bht.
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2. How do I know my payment is safe?
Most payments are made direct to the owner's account. We offer multi million dollar properties and the owners are respected persons in the community in their home country, as well as here in Thailand. For any claims or complaints you can always contact the TAT (Tourism Association of Thailand) at http://www.tourismthailand.org/e-service/formsubmission/complaint-form/ They will forward your information to the relevant party and ask that for response.
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3. Who is is Phuket-Beachvillas.Com?
With 25 years of local experience, we have become travel specialist and partner for holiday rentals here in Phuket.
We are a Phuket based agent who will be your direct contact and we are sure that we can offer you the luxury holiday that you deserve. Our emphasis, in all aspects of our business, is very expert personal service and aimed to provide you with the exact facilities that you require. We can tailor make any service especially to your own personal requirements.

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4. Do your prices include taxes?
Yes. If there are any extra service charges, these are shown clearly on the villa rental conditions. It is most important that you process your deposit payment on confirmation of your booking and advise us that the deposit is under way, along with the name and reference number. NO BOOKING IS CONFIRMED UNTIL THE DEPOSIT IS RECEIVED.

Please be aware that most villas charge a refundable security deposit of e.g 30,000 Bht. This security deposit is required, to cover any kind of damages to the interior or to the villa. This deposit can be paid in any major currency at arrival and will not be exchanged into Thai Baht. This deposit is due only at arrival against receipt. It will not be exchanged into Thai Baht and if no damage, it will be paid back in full. With receipt of 50% downpayment to secure the booking we will issue your final booking confirmation either by e-mail, or by Fax. Kindly advise your preference.

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5. Are your villas safe for kids?
Villas in Phuket are generally not on the beach, but a large majority of these are directly on or very close to the beaches. Care should be taken with young children. Parents of young children may wish to note that very few of the swimming pools in Phuket's private villas  have fenced off swimming pools. This may require a level of supervision, higher than one may be accustomed to elsewhere. We will advise you about this if required so please ask.

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6. Do your villas include food?
Most are on room only basis. Some include breakfast and a few include all Thai food.
Information is shown on the different villa details. Most have live in staff that buy all food and drink at cost for you
and prepare it in the way you like.

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7. Can you arrange cars and tours for me?
Some villas have cars included. If not, yes they can be arranged before or when you arrive. We suggest that you hire a car with driver. Driving habits on Phuket can best be described as "erratic". Tours etc can be arranged by your villa staff.

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8. Do your villas have live in staff?
Most have staff supplied who live in or work every day. Some of the villas have regular cleaning staff.
Don't worry. You will always be taken care of no matter which villa you select. Most can arrange a cook if not already included. Most villas have many local restaurants close by who will always deliver sumptuous meals at low costs. Details are available in your actual villa or from our Concierge service on arrival.

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9. What facilities come with the villa?
On each villa details page you will see a row of icons (amenities). This tells you what is included.

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10. Can I smoke in your villas?
Sorry, all villas are non smoking indoors. Therefore we would request no-smoking at the Villas, but those guests wishing to do so are please asked to do so outside, with care.

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11. Can I get a lower rate if I do not use all of the bedrooms?
All prices are based on full occupancy, but some villa owners allow reduced rates, subject to the time of year, for smaller parties.
There is a section in the enquiry form that allows you to tell us the total of persons incl. the number of children.  Please fill in the form accordingly and we'll contact the villa owners with your requirements. If there are any discounts applicable they will be advised to you in the confirmation reply.

Villas are only to be occupied for the total agreed number of guests at the time of booking. All price quotations are based on your original enquiry for the maximum group size and bedrooms required. Any changes from your original enquiry may incur additional changes to the quoted rates. All rack rates are shown for full occupancy unless otherwise stated. All other villa services remain the same unless otherwise stated.

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12. How do I get to the villa on arrival?
Please check the amenities of the villa. Some include transfers from and to the airport. If not and should you require airport transfer, or rental of a vehicle, kindly advise and we will arrange for you. For others you may book on the enquiry form or ask us at the confirmation stage.

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13. What is the weather like?
High and peak seasons are usually dry and hot. Low season has some rains but mainly later afternoon or overnight. However with the worlds weather constantly changing we suggest you look at the conditions shown at our main page, or at one of the online weather services.

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14. What are Thai people like?
Full of smiles and very laid back. There is no such thing as rushing everywhere so just chill out and go with the flow. In high population tourist areas you should be on your guard at times. Do not flash a lot of money around. However crime in Thailand is very low especially against visitors. Never loose your temper. Always stay calm and polite in all circumstances.
For more information on Thai Culture please visit our Tips & Hints at http://www.phuket-beachvillas.com/tips/tipsphuket.htm

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15. Any late minute deals?
We are always in touch with the owners and yes, we can usually get you a good deal for last minute bookings, or long-term stay, but unlikely in High- or Peak season!!!.

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16. How do I know your deals are the best?
Just check out our competitors against our prices. Find a cheaper price? Tell us and if it is genuine we will beat it!!! Our rates do NOT contain any add-ons. Our rates are identical with the villa owner's rates !
An important point is that we do not manage any of the villas so we always base our advice on what is the best for you and the best value for money that you can get. Many other companies actually manage the villas they offer and have obligations to fill them rather than to suggest the best for you. We want your recommendation and we want to welcome you back again !

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17. Do some villas charge in Thai Baht and what about taxes?
Rentals prices are per day/night in US$ and include all taxes unless otherwise stated. Some villas allow payment or charge in Thai Baht based on the exchange rate of the day. Therefore some dollar prices are subject to change when payable in Thai Baht.
The conversion rate we use for THB to US$ for this site is THB32 to US$1 when converting Thai Baht prices to US$.

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18. How do I know which villa is best for me?
We do not manage any of the villas listed here so our suggestions are based on our local knowledge of the villas and which are most suitable for your requirements not on management obligations to any villas. We have lived in Phuket for over 25 years and most of the owners are well known to us and are just a few kms, or a quick call away.

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19. I want to stay in Phuket For Xmas/New Year and /or Chinese New Year
Yes and we understand why you wish to do so. In fact 1/2 the world seems to want to do this but most villas will only accept a minimum of 10-14 nights stay. However if you wish to stay only for 5-7 nights, sometimes we can fit you in around other dates so you need to be flexible. Some villas will make a surcharge of between 10-20% for offering this service. This is applicable to all periods classed as Peak seasons. Chinese New Year is classed as Peak season and for most villas, peak season rates will apply.

On the contrary; Most of the villa owners usually do not wish to rent their villas throughout High- and Peak Season on long-term basis,
unless they get their rates paid accordingly as published. Therefore it will be very unlikely, to get a good rate for this period for long-term stay.

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20. Who are we booking with?
We are an agent acting on behalf of the villa owner or management company. We act both for you and for the above but only in the capacity of a booking agent. Your final agreement is between you and the villa owners or management company.

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21. What about refunds of payments.
All villas have different booking terms. If refund is due then this is made direct to you but there is usually a small charge to cover bank fees and administration. For more Information and our General Booking Conditions please refer to http://www.phuket-beachvillas.com/conditions.htm
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22. Is there anything else I can ask about?
We are here to help. Please just Contact Us.

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23. Minimum stay periods
We regret we do not accept enquiries and bookings where the minimum stay period for low and high seasons are less than 3 nights For peak periods minimum stays are usually between 10 to 14 nights but are subject to the villa owners preferences.

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24. Last minute
Last minute confirmations are payable in full within 24 hours of confirmation If no proof of payment or payments are not received within 24 hours from the date and time shown on your confirmation e mail (Thai time) then the booking is automatically cancelled without any prior notification We do not accept last minute bookings where the arrival date is less than 2 days (48 hours) away.

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25. Rates and Conditions

All rates published at our websites are as last updated by the villa owners. In some cases we might not have received their latest updates and so far the rates may be invalid. Latest with confirmation of your reservation request you will receive the latest, valid rate.

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